Customer support

We're happy to answer questions or help you with returns.
Please contact us by:-

Email at [email protected] or 

Mail,  132 Victoria Road, Scarborough, North Yorkshire, UK, YO11 1SL

Telephone,  01723 372140

1 What services do you provide?
1.1 Do you cut keys?

We cut keys such as door keys for mortice and latch locks.  We provide this service while you wait.  We also offer discounts on duplicates of multiple keys.  It is always best to ring the store and speak to someone if you think you have a complex requirement.  

 

https://drive.google.com/file/d/1t7YESFOMuJup_V9w56joN--Hz_0qL-i4/view?usp=sharing

1.2 Do you deliver?

Local Delivery offered is local to Scarborough North Yorkshire, England, UK (within a 8km radius of our bricks & mortar store).  

At present we can only ship small items, and less than 2kg to locations in the UK.  Please email to check before placing your order. 

If we can send it it will be second class service unless differently stated.  

If a next day or 1st Class delivery service is offered this does not mean you will receive it the next day, as our fulfilment process may take a couple of days, however it does means we will pay the courier for a 1st class or next day service 

If a refund has to be raised due to ordering items for local delivery or click and collect and the order can not be fulfilled due to you choosing the wrong shipping option (eg you are not local) you will be charged a fee and a full refund will not be given.

1.3 Do you ship outside of the UK?

At the moment no we do not.  We only ship within the UK.

1.4 Do you mix paint colours?

We are a dulux stockiest and have their paint machine.  This means we can colour match using the colour scanning system and we can mix paint to 100's different colours.

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